FAQ
PRODUCT & QUALITY
Q: What type of t-shirts do you use for your gym wear?
A: We use premium 100% combed cotton or performance blends specifically chosen for durability, comfort, and moisture-wicking properties during workouts.
Q: How is the print quality on your t-shirts?
A: We use high-quality DTG (Direct-to-Garment) printing that creates vibrant, long-lasting designs that won't crack, peel, or fade—even after repeated washes and intense workouts.
Q: Are your shirts true to size?
A: Yes! We provide detailed size charts for each product. For gym wear, we recommend checking our sizing guide as some prefer a fitted look while others prefer loose-fitting for workouts.
ORDERING & PAYMENT
Q: How do I place an order?
A: Simply browse our collection, select your preferred style and size, and proceed to checkout. We accept PayPal Payments.
Q: Can I modify or cancel my order?
A: Orders enter production quickly to ensure fast delivery. Contact us within 2 hours of ordering for cancellation requests. Once in production, changes cannot be made.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Production: 2-7 business days
Shipping: 3-7 business days (US) | 7-20 business days (International)
Total: Typically 5-14 business days for most orders
Q: Do you offer express shipping?
A: Yes! Express shipping options are available at checkout for faster production and delivery.
Q: Where do you ship from?
A: We work with print partners worldwide (US, Europe, Australia) to ship from locations closest to you, reducing shipping times and costs.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping times vary by location (typically 7-20 business days).
RETURNS & EXCHANGES
Q: What is your return policy?
A: Since all items are made-to-order, we cannot accept returns for size exchanges or change of mind. However, we fully cover manufacturing defects or errors on our part.
Q: What if I receive a damaged or defective item?
A: We stand behind our quality! If you receive a damaged or defective item, contact us within 14 days with photos, and we'll happily replace it.
Q: What if I receive the wrong item?
A: If we made an error, we'll correct it immediately! Contact us with your order details and photos of what you received.
CUSTOM ORDERS & WHOLESALE
Q: Do you offer custom designs for teams or groups?
A: Absolutely! We specialize in custom gym apparel for teams, clubs, and fitness groups. Contact us for bulk pricing and design options.
Q: What's the minimum for custom orders?
A: Custom orders typically require a minimum of 10 pieces per design.
Q: Do you offer wholesale pricing?
A: Yes! We offer competitive wholesale pricing for gyms, trainers, and fitness influencers. Contact us for wholesale program details.
CARE INSTRUCTIONS
Q: How should I care for my gym wear?
A: For longest print life:
- Wash inside out in cold water
- Use mild detergent
- Tumble dry low or air dry
- Avoid ironing directly on printed areas
- No bleach or harsh chemicals
CONTACT & SUPPORT
Q: How can I contact customer service?
A: Email: fitbroshubbrand@gmail.com
Response time: Within 24 hours
Q: What's your response time for inquiries?
A: We typically respond within 24 hours, often much sooner!
Q: Why does shipping take 5-14 days if it's print-on-demand?
A: Each item is custom-made after ordering (2-7 days) then shipped directly to you (3-7 days). This ensures you receive a fresh, high-quality product made just for you.
Need Help?
Contact our fitness apparel experts at fitbroshubbrand@gmail.com
We're here to help you get the perfect gym gear! 💪
This FAQ covers our standard policies. For complete details, please see our full Terms of Service.